Avid TamsWMS readers will probably still recall the finding of a strange bug in Windows Mobile 6.1 – it rears its ugly face by slowly but surely corrupting email accounts, leaving users unable to send (but not to receive) email.

Microsoft has now officially acknowledged the issue, and assigned it the KB-ID 958639. As of now, nobody knows if a permanent fix will arrive – the Redmond-based boys currently suggest that affected customers should delete and remake the account:

WORKAROUND
To work around this behavior and to restore full e-mail functionality, you must delete the existing e-mail account and then set up the e-mail account again.

For more information about how to set up an e-mail account, visit the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/en-us/help/email/send-receive-email.mspx (http://www.microsoft.com/windowsmobile/en-us/help/email/send-receive-email.mspx)
Important All the e-mail messages in the Outbox folder on the Windows Mobile 6.1-based device are erased when you delete the existing e-mail account. You must re-create these e-mail messages after you set up the e-mail account again.

Note This workaround is only a temporary solution. Until a resolution becomes available, this behavior may reoccur for the new e-mail account.

The reasons for the bug are vaguely stated as following – maybe a small program that overwrites the account settings could help:

This behavior is associated with a feature that is introduced in Windows Mobile 6.1. The feature allows for mobile operators to specify an alternate SMTP server name that is used if e-mail messages cannot be sent by using the user-specified SMTP server name. If the mobile operator does not specify an alternate SMTP server name and if the Windows Mobile 6.1-based device does not connect, the e-mail account is corrupted and cannot send e-mail messages.

Further information can be had in the Knowledge Base…


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